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Frequently Asked Questions
Q. The cake I have in mind
is not available on your website? Can you assist me in designing it?
A. We certainly can! We
can design a unique, individual cake of your dreams incorporating your colour
scheme, idea/s and other design requirements. You may call or send us an email
to discuss or organise details with no obligation.
Q. I like one of your
designs. Would it possible to vary the shape and colour/s?
A. Absolutely.
We can vary the shape or colour as you wish. We will work together
to create the perfect cake for you.
Q. Can I make a design appointment?
A. As we are a purely online business, design appointments are not available.
However, our master designer EliteCakeDesigns will be more than happy to assist you in a very accurate and time efficient manner via email. You may send her photos of any other cakes including your colour samples, copy of your invite... etc .
Please remember that we are well renowned in delivering very accurate results and all of our orders are strictly based on a written Cake Design Agreement.
Q. I would like a custom cake to be designed. Can you provide me with a sketch?
A. Our master cake artist would be more than happy to provide you with a sketch.
However, as this is part of our Custom Cake Sketch Service, where time is spent on research and desinging, a non refundable deposit of $100 would be applicable for a sketch to be produced with up to 2 variations (if required). Once you are happy to proceed with your cake order, this deposit will be deducted from the price of your cake.
Q. I am interested
in a multi-tiered cake. Can I have a different flavour for each tier?
A. Absolutely. You
can have any of our flavours per tier at no additional cost.
Q. Would I need coffee
or dessert size portions?
A. If you are planning
to serve your cake in conjunction with other desserts, you will need coffee
size portions. Otherwise, you will need dessert size portions in order to serve
your cake as your main dessert. The approximate
dimensions of a dessert size portion is 2.5 x 5 x 9 cm. The coffee size portion
(finger type) is half of the dessert.
Q. I would like
to keep the figurine/s and flowers from my cake. Which would be the best
way to preserve them?
A. The
best way to preserve them is to place them in an airtight container
with 1-2 anti-moisture crystal packets and keep away from direct
sunlight. This method will protect them from dust, condensation and
colour fading for many years.
Q. I would like to
purchase a cake topper seen on one of your cakes. Would this be possible?
A. Unfortunately,
all of our cake toppers and decorations are hand sugar-crafted by our
master cake artist exclusively for our cakes and are not sold separately.
Q. How long in
advance should I order my cake?
A. Normally 4 weeks
is a typical lead time. This time may vary during busy periods, especially
during summer. Short notice orders can usually be accommodated depending
on position availability. For your peace of mind we advise to book in
early.
Q. Can I pick up
my cake?
A. As being an online
business, we only deliver. For your peace of mind, we provide a safe, professional
delivery service with extremely competitive delivery fees.
Please consider that specialty cakes are heavy, perishable and according
to their design, need extra care while been delivered. They can be easily
damaged if not delivered properly.
Q. Which areas
do you deliver?
A. We deliver to Sydney
Metro areas and to most Australian airports 6 days a week (Mon-Sat).
For interstate deliveries, due to the perishable nature of specialty cakes,
we can only deliver from Sydney Airport to your local airport, one day prior
to your event. After been delivered to Sydney Airport, the cake is placed on
the first flight available. You will need to make arrangements for pick up
from your local airport.
Q.
Do you ship your cakes outside Australia?
A. Unfortunately,
due to recent changes to Customs regulations, international delivery
is not available.
However, we do serve international customers who wish to have a cake delivered
within Australia.