Q. The cake I have in mind is not
available on your website?
Can you assist me in designing it?
A. We certainly can! We can design
a unique, individual cake of your dreams incorporating your colour
scheme, idea/s and other design requirements.
You may call or send us an email to discuss or organise details
with no obligation.
Q. I like one of your designs. Would it possible to vary
the shape and colour/s?
A. Absolutely. We can vary the shape
or colour as you wish. We will work together to create the
perfect cake for you.
Q. I would like a custom cake to be designed? Can you provide me with a sketch?
A. Our master cake artist would be more than happy to provide you with a sketch.
However, as this is part of our Custom Cake Sketch Service, where time is spent on research and designing, a non refundable deposit of $100 would be applicable for a sketch to be produced with up to 2 variations (if required). Once you are happy to proceed with your cake order, this deposit will be deducted from the price of your cake.
Q. Can I make a design appointment?
A. As we are a purely online business, design appointments are not available.
However, our master designer EliteCakeDesigns will be more than happy to assist you in a very accurate and time efficient manner via email. You may send her photos of any other cakes including your colour samples, copy of your invite.. etc.
Please remember that we are well renowned in delivering very accurate results and all of our orders are strictly based on a written Cake Design Agreement.
Q. I am interested in a multi-tiered cake. Can I have a
different flavour for each tier?
A. Absolutely. You can have
any of our flavours per
tier at no additional cost.
Q. Would I need coffee or dessert size portions?
A. If you are planning to serve your
cake in conjunction with other desserts, you will need coffee size
portions. Otherwise, you will need dessert size portions in order
to serve your cake as your main dessert.
The approximate dimensions of a dessert size portion is 2.5 x 5 x 9 cm.
The coffee size portion (finger type) is half of the dessert. See
Q. I would like to keep the figurine/s and
flowers from my cake.
Which would be the best way to preserve them?
A. The best way to preserve
them is to place them in an airtight container with 1-2 anti-moisture
crystal packets and keep away from direct sunlight. This method will
protect them from dust, condensation and colour fading for many years.
Q. I would like to purchase a cake topper
seen on one of your cakes. Would this be possible?
A. Unfortunately, all of our cake
toppers and decorations are hand sugar-crafted by our master
cake artist exclusively for our cakes and are not sold separately.
Q. How long in advance should I order my cake?
A. Normally 4-6 weeks is a typical lead time. This time may vary
during busy periods, especially during summer. Short notice orders
can usually be accommodated depending on position availability.
For your peace of mind we advise to book
Q. Can I pick up my cake?
A. As being an online business, we only deliver. For your peace
of mind, we provide a safe, professional delivery service with
extremely competitive delivery fees.
that specialty cakes are heavy, perishable and according to their
design, need extra care while been delivered. They can be easily
damaged if not delivered properly.
Q. Which areas do you deliver?
A. We deliver to Sydney Metro and
interstate 6 days a week (Mon-Sat).
For interstate deliveries, due to the perishable
nature of specialty cakes, we only deliver from Sydney Airport
to most Australian airports, one day prior to your event. After
been delivered to Sydney Airport, the cake is placed on the first
flight available. You will need to make arrangements for
pick up from your local airport.
Q. Do you ship your cakes outside Australia?
due to recent changes to Customs regulations, international delivery
is not available. However, we do serve international customers who
wish to have a cake delivered within Australia.
For more information please visit
the links below: