Q. The cake I have in mind is not
available on your website?
Can you assist me in designing it?
A. Of course we can! We can design a unique, individual cake of your
dreams incorporating your colour scheme, ideas and other design requirements.
You can call us or send us an email to discuss details with no obligation.
Q. I like one of your designs. Is it possible to vary the
shape and colour?
A. Absolutely. We can vary the shape or colour as you wish. We will need to work
together to create the perfect cake for you. Q. How long in advance should I order my cake?
A. Normally 4 - 6 weeks is a typical lead time. This time may vary
during busy periods, especially during summer. Short notice events
can usually be accommodated depending on position availability.
For your piece of mind we advise to book
in early. Q. Can I make a design appointment?
A. As we are a purely online business, design appointments are
not available.
However, our master designer Angelique Nero will be more than happy to assist
you in a very accurate and time efficient manner via email. You can send her
photos of any other cakes including your colour samples, copy of your invite...
etc.
Once your design is finalised, Angelique will sketch your cake exactly the way
it will be designed in order for you to witness how it will look.
Please remember that we are well renowned in delivering
very accurate results and all of our orders are strictly based on a written cake
design agreement. Q. On a multi-tiered cake can each
tier have a different flavour?
A. Absolutely. You can have any of our
flavours per tier at no additional
cost. Q. I would like to keep the figurines
and flowers from my cake.
Which would be the best way to preserve them?
A. The best way is to place them in a airtight container
with anti-moisture crystals to protect it from dust and moisture. They
will preserve their appearance for many years.
Q. I would like to purchase a cake topper
seen on one of your cakes. Would this be possible?
A. Unfortunately, all of our cake toppers and decorations are hand sugar-crafted
by our master cake artist exclusively for our cakes and are not sold separately.
Q. Would I need coffee or dessert size portions?
A. If you are planning to serve your cake in conjunction with
other desserts, you will need coffee size portions. Otherwise,
you will need dessert size portions for serving your cake as
your main dessert.
The approximate dimensions of a dessert size portion is 2.5 x 5 x 9 cm.
The coffee size portion
is half of the dessert. See serving information
Q. Can I pick up my cake?
A. As being an online business, we only deliver. For your piece
of mind, we provide a safe, professional delivery service with
extremely competitive delivery fees.
Please consider
that specialty cakes are heavy, perishable and according to their
design, need extra care while been delivered. They can be easily
damaged if not delivered properly. Q. Which areas do you deliver?
A. We deliver to Sydney Metro, interstate and internationally.
For Sydney metropolitan area, we deliver 7 days a week.
For interstate & international deliveries, due to the perishable
nature of specialty cakes, we only deliver from Sydney Airport
to customer's local airport, one day prior to the event. After
been delivered to Sydney Airport, the cake is placed on the first
flight available. The customer will need to make arrangements for
pick up from local airport.
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