Q. The cake I have in mind is not
available on your website?
Can you assist me in designing it?
A. Of course we can! We can design a unique, individual cake of your
dreams incorporating your colour scheme, ideas and other design requirements.
You can call us or send us an email to discuss details with no obligation.
Q. I like one of your designs. Is it possible to vary the
shape and colour?
A. Absolutely. We can vary the shape or colour as you wish. We will need to work
together to create the perfect cake for you. Q. How long in advance should I order my cake?
A. Normally 4 - 6 weeks is a typical lead time. This time may vary
during busy periods, especially during summer. Short notice events
can usually be accommodated depending on position availability.
For your piece of mind we advise to book
in early. Q. Is it necessary to make an appointment for a cake order?
A. No. However, if you wish to order
a cake that has a complex design or special requirements you
can make an appointment where the designer will assist you with
your design. If time is limited, all of this can be organised
via email or fax. We are well renowned in delivering very accurate
results. Q. On a multi-tiered cake can each
tier have a different flavour?
A. Absolutely. You can have any of our
flavours per tier at no additional
cost. Q. I would like to keep the figurines
and flowers from my cake.
Which would be the best way to preserve them?
A. The best way is to place them in a airtight container
with anti-moisture crystals to protect it from dust and moisture. They
will preserve their appearance for many years.
Q. Would I need coffee or dessert size portions?
A. If you are planning to serve your cake in conjunction with other desserts,
you will need coffee size portions. Otherwise, you will need dessert size portions
for serving your cake as your main dessert.
The approximate dimensions of a dessert size portion is 2.5 x 5 x 9 cm.
The coffee size portion
is half of the dessert. See serving information
Q. Can I pick up my cake?
A. As being an online business, we only deliver.
However, the most
important reason is that the cake
is guaranteed to be delivered in perfect order.
Please consider that there has been occasions where customers weren’t able
to deliver successfully after pick up in the past (eg. cracked the cake icing),
since specialty cakes are heavy, perishable and according to design need extra
care while been delivered.
Q. Which areas do you deliver?
A. We deliver to Sydney Metro, Australian interstate and internationally.
For Sydney metropolitan area, we deliver 7 days a week.
For interstate & international deliveries, due to the perishable
nature of specialty cakes, we only deliver from Sydney Airport
to customer's local airport. After been delivered to Sydney Airport,
the cake is placed on the first flight available. The customer
will need to make arrangements for pick up from local airport. Q.
We have guests that are allergic to nuts. Do your cakes come in nut free?
A. Absolutely. We do make nut free cakes made from organic certified ingredients.
Please consider that the price of your cake may vary due to the fact that these
type of ingredients are priced higher.
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