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Terms & Conditions
Your access to this website is subject
to these Terms and Conditions and any disclaimers or other conditions
or statements contained on this website (referred to collectively
as "Terms and Conditions"). By using the Elite
Cake Designs service, you agree to be bound by these Terms and Conditions. Elite Cake Designs may at any time, at its sole
discretion, amend, vary or modify these Terms Conditions without
notice. Modifications to this site including these Terms and Conditions
will be effective immediately and any subsequent use by you of the
website will constitute an acceptance of those modifications. Please
re-read these terms and conditions before subsequent use. In the
event that you do not agree with any of these terms and conditions
or any changes made, you must immediately stop using this site.
Please read the following Terms and Conditions carefully before placing
your order with Elite Cake Designs: 1. Your Order
a) All of your
contact, cake design (including photo), delivery and payment details,
will be included for your reference and approval on our Cake Design
Agreement Form that we prepare and forward to you upon your order request.
b) Every single order carried out, is strictly based
on such agreement.
c) Once you receive your Cake Design Agreement Form,
it will need to be checked, signed and returned to us by our specified
return date. It will be your responsibility to thoroughly
check that all information on the Cake Design Agreement Form are correct
prior returning this form, as we will not be liable for any errors. Failure
to return your Cake Design Agreement Form by the specified return date,
may result in the cancellation of the position held for your order.
Therefore, your position will be given to another customer.
2.
Deposit & Final Payment
a) Upon signing and returning the Cake Design
Agreement you will need to place a 25% deposit to secure
your position. The remaining 75% will need to be paid at least 3 days
prior delivery.
b) In case of a short notice order (up to 14 days
prior event) a non refundable 80% deposit will need to be placed. The
remaining 20% will need to be paid at least 3 days prior delivery.
c) We reserve the right not to deliver your cake if
final payment has not been received by one day prior delivery, unless
special and approved arrangements are made with us.
d) You will remain liable for the final payment if
payment has not been received by us even after your event date.
e) When paying via Direct Deposit, please include your full name or
order number that is located
on the top right of your "Cake Design
Agreement Form".
f) For money order and bank cheque final payments
sent via post, please ensure you send your payment a few days
prior final payment deadline (3 days prior delivery). Please
consider that Australia Post is closed during public holidays
and long weekend.
It is your responsibility that we receive your payment in time.
3. Cancellation
a) If you decide to cancel your order, the deposit
will be fully refunded only if the order is cancelled in writing within
7 days from the date the order was placed. After this time the deposit
will not be refunded. This does not apply for short notice orders as
the deposit is non refundable.
b) For short notice orders (up to 14 days prior to event) the deposit is
non refundable in case of cancellation.
4. The Cake
a) Models and flowers may contain either wire,
beads, crystals or cocktail sticks, and should not be eaten. It
will be your caterer's responsibility to remove these including
any gold and silver plated colouring prior serving the cake.
b) In some extremely rare cases it may be necessary
to slightly change a colour or vary a product from the picture
on our site as certain cake decorating items may from time to time
be unavailable by our suppliers. However, we will substitute the
original product with an equally or better quality product. You
will be notified
upon order request if such change is to take place.
c) Our cakes may contain traces of nuts and fruit
cakes will contain alcohol unless specifically requested.
d) Portion guides are only approximate and dependent
on correct cutting.
We cannot be held responsible for shortfalls in portions.
e) All cakes should be stored in a cool dark and
dry area on a flat sturdy surface.
Never place cakes in the fridge prior cutting as colour may
run. Mud Cake and Carrot cake will keep moist for one week
after delivery if covered. Fruitcake lasts well for months not years.
f) We reserve the right to photograph the cake on
delivery and these photographs remain our property.
5. Delivery
a) Please make sure that a contact person will always be available
to contact prior delivery.
b) If you have not arranged for someone at the delivery point to
accept the cake, the cake will be deemed to be acceptable.
c) If the cake is to be left unattended,
we cannot be held responsible for any damage or loss occurring after
we have left the venue.
d) We would not be liable for any delays that
are beyond our control, such as traffic jams, road closures due
to festivals, accidents, road works or bad weather conditions.
e) Venue parking should be available for delivery.
If unavailable, any parking fees above $10 will be charged to customer's
credit card. 6. Testimonials
We reserve the right to publish customer testimonials
received via email on our website, purely for web visitor reference.
Customer's first name and surname initial is listed for privacy reasons.
If for any reason you do not wish for your testimonial email
to be listed, please contact us at:
webmaster@elitecakedesigns.com.au and we will remove
your email immediately. 7. Agreement to Terms and Conditions
By proceeding with a purchase you are in agreement with our terms and
conditions as stated above.
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